Meet Our Team
Our Departments
1688 & Alibaba Sourcing
Finding the right products at the right price from verified factories and suppliers across China.
- 1688, Taobao, and Alibaba product sourcing
- Factory verification and direct negotiation
- Competitive price benchmarking
- Product sample sourcing and evaluation
- Exclusive product identification
- 1688 and wholesale channel access
Sales Department
Your first point of contact. Helping you plan your product line, optimize pricing, and grow revenue.
- Pre-sales consultation and product planning
- Market analysis and product recommendations
- Pricing strategy and margin optimization
- Custom packaging and branding consultation
- Dropshipping setup and onboarding
- Ongoing business reviews and growth advice
Fulfilment Department
Every order handled from warehouse receipt to dispatch — with checks at every step.
- Standard QC inspection on every order
- Professional packaging and branded inserts
- China 3PL direct shipping (10–20 days)
- US and EU pre-stocked fulfillment (2–7 days)
- Amazon FBA labeling and prep services
After Sale & Custom Support
Dedicated support for your customers — handling inquiries, replacements, and refunds so you don't have to.
- Customer service for your brand
- Replacement and refund coordination
- Customer inquiry management
- Shipping issue resolution
- Dedicated account manager assigned
- WhatsApp and email response within 2 hours
Customization Department
Making your products look and feel like your own brand — from logo to doorstep.
- Custom logo and brand design
- Branded packaging and product inserts
- Private label and custom product development
- Custom instruction cards and thank-you notes
- Packaging material sourcing and production
- Product certification support (CE, FCC, etc.)
Marketing Support Department
Helping your products look great and sell more — from content creation to market positioning.
- Product photo and video shooting
- Product listing content and copywriting
- Custom promotional video production
- Social media content creation
- Competitive market analysis and positioning
How Our Teams Work Together
Sourcing
Your product is sourced from verified factories at the best price.
Sales
Account manager confirms specs, packaging, and delivery plan with you.
Fulfilment
Orders picked, checked, packed, and shipped from warehouse.
After Sale
Customer support handles any questions or issues post-delivery.
After Sale
Customer support handles any questions or issues post-delivery.
Custom
Branding and packaging refined based on customer feedback.