1v1 Account Manager
One person who knows your store, your products, and your preferences. Real human support on WhatsApp or WeChat, with replies usually within an hour during business hours.
Who you work with
Your account manager is the single point of contact for everything, from sourcing questions to shipment delays. They learn your business, your margins, and the suppliers that work for your brand.
- Dedicated manager, not a ticket system or rotating queue
- English-speaking, business-hours availability on WhatsApp and WeChat
- Replies usually within an hour during business hours
- Backup team member on standby for time-zone gaps and time off
What they handle
Anything that touches your order, your supplier, or your customer. You stop chasing email threads and start running your store.
- New product sourcing on your request
- Order placement, tracking, and exception handling
- QC report review and supplier feedback
- Cost optimization and freight negotiation
- Weekly performance and cost review on request
What you get
A single chat thread, a real person on the other end, and a dashboard you can check any time. No new tool to learn, no new account to log into.
- Single WhatsApp or WeChat thread, no ticket numbers
- Order and inventory dashboard with read-only access
- Weekly summary of orders, spend, and exceptions
- Escalation path to a senior manager if your AM is unavailable
Working hours and coverage
Our team operates on China Standard Time, GMT plus 8, which means we overlap with US mornings and most of the European workday. Weekend coverage for urgent issues is on call.
- Monday to Friday, 9am to 9pm China time
- Saturday and Sunday, on-call for urgent issues only
- Holiday calendar shared at the start of the year
- Backup team member briefed on your account for full coverage
Tell us about your store, your catalog, and your monthly volume. We will introduce you to your account manager within one business day.