Meet our team
Sourcing
Researches winning products on 1688 and Alibaba, negotiates factory pricing, and handles sampling. If it can be sourced in China, this team finds it.
Runs the team. Final say on factory choice and pricing. 8+ years on 1688 and Alibaba. Speaks Mandarin, English, and basic Cantonese.
Kyle Li
Apparel and accessories. Manages 50+ active supplier relationships. Specializes in kids' apparel, accessories, and gift-able niches.
10 more specialists
Fulfillment
Picks, packs, and ships from our China hub (8,000 sqm) and US/EU 3PL warehouses. Handles Shopify, Amazon FBA, TikTok Shop, and Etsy integrations.
Runs the 3PL operations across our Hangzhou HQ and Shengzhou production hub. Owns integrations with Shopify, Amazon FBA, TikTok Shop, and Etsy. Background in warehouse ops since 2015.
Cathy Liao
Runs the 8,000 sqm main hub. Pick, pack, and ship daily. Manages 15 pick-pack operators and the courier handoff to YunExpress, 4PX, DHL, and FedEx.
13 operators
Branding
Owns private label, packaging, and OEM/ODM. Custom neck labels, branded poly bags, thank-you cards, and full custom packaging — all under your brand.
Owns private label and packaging. OEM/ODM coordination. Background in industrial design. Manages the full branding pipeline from sample to mass production.
3 designers
Account Management
Your dedicated 1v1 point of contact. AMs know your store, your niche, and the products you've already launched. Direct WhatsApp line, replies within 30 min during business hours.
Runs the AM team. First point of contact for new clients. Pairs new clients with the right AM based on niche and store size. Background in cross-border e-commerce.
Leon Lin
Handles top accounts. Specialists in US/EU clients on Shopify and Amazon. Joined as one of the first AMs. Now trains the newer AMs and runs escalations.
8 account managers
Customer Support
24/7 support for order tracking, after-sales, and day-to-day questions. Multilingual coverage in English, French, and Spanish. Replaces your need for in-house support staff.
Heads the 24/7 WhatsApp support team. Order tracking and after-sales. Background in customer success at a SaaS company before joining. Set up the multilingual coverage model.
7 support agents
How we work
One account manager per client
The same AM works with you across sourcing, QC, fulfillment, and support. You don't have to re-explain your store to a new person every time.
Same-day responses
During business hours we usually reply within 30 minutes. Outside of hours, your message is answered the next morning.
Photos and videos on request
QC inspections, samples, and pre-shipment checks can be documented with photos or short videos. You don't have to take our word for it.
One point of contact for any issue
If a supplier slips, a courier delays, or a platform has a hiccup, your AM is the one who follows up — even if it's not in their department.
Behind your order
You → AM
Send a request. Sourcing, QC, fulfillment — your AM routes it.
AM → Sourcing
New product? Sourcing finds options, negotiates pricing, sends samples.
Sourcing → QC
Sample approved. QC inspects every bulk unit before it ships.
QC → Fulfillment
Passed. Fulfillment packs, labels, and ships from the right warehouse.
Fulfillment → Customer
Tracking number goes to you. Support handles anything that comes up after.
What clients say about working with us
"Judy has been amazing to work with. She's reliable, fast, communicates clearly, and always helps us find the right products and solutions. She makes the entire sourcing and shipping process much easier. Highly recommend her to anyone looking for a trustworthy sourcing agent in China."
"I had been working with them for years! Very reliable, fast! Also very important point is the communication: they are very responsive and when there is an issue they always responded fast with a solution."
"Great service, fast delivery."
By the numbers
Where we work
Headquarters
Hangzhou, Zhejiang
Sourcing · QC · Branding · Operations
Production hub
Shengzhou, Zhejiang
Sampling · Bulk production · Packaging
Asia-Pacific
Tsim Sha Tsui · Hong Kong
International clients · Trade & finance